Module One: Getting Started

Every one of us, consciously or not, serves customers. Whether you’re at the forefront of a company, tending to product buyers, an accountant ensuring employees receive their pay, or a business owner overseeing staff and clientele, customer service plays a pivotal role. The Customer Service workshop delves into diverse customer profiles and strategies for enhanced service and self-improvement. Participants will acquire a robust skillset encompassing in-person and phone communication, handling challenging customers, and fostering customer loyalty.

Course Objectives

Research has consistently demonstrated that when clear goals are associated with learning that the learning occurs more easily and rapidly. With that in mind, let’s review our goals for today.

Participants who have completed this course will be able to:

• State what customer service means in relation to all your customers, both internal and external
• Recognize how your attitude affects customer service
• Identify your customers’ needs
• Use outstanding customer service to generate return business
• Build good will through in-person customer service
• Provide outstanding customer service over the phone
• Connect with customers through online tools
• Deal with difficult customers