In today’s digitally reliant workplace, rudeness is a pervasive issue with significant financial implications, despite our advancements in knowledge and technology. The absence of basic social values, such as workplace manners and courtesy, has created an environment where bosses invade personal space, gossip is rampant, and quality customer care is neglected, resulting in decreased productivity, dissatisfied clients defecting to competitors, and, in some cases, a concerning tolerance for abuse and harassment. To combat this problem, our workshop introduces the concept of civility, its importance to businesses, and its common causes and effects. Participants will gain skills for practicing civil behavior, explore methods to instill civility within organizations, and achieve a comprehensive understanding of workplace communication, conflict resolution, and systematizing civil behavior.
